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Salesforce Administrator (Tier 2)

Millsapps, Ballinger & Associates (MB&A) is seeking a highly skilled Salesforce Administrator to join our team in support of a multi-year, high-profile software development project for the Department of Veterans Affairs. As a Salesforce Administrator, you will be responsible for managing security, troubleshooting, and end-user support. 

The ideal candidate for this role will have a strong background in Salesforce Administration and Development in a high-demand customer success environment. This position will offer direct exposure to our core business with a focus on ensuring customer success with scalable solutions, processes, and applications.

You want to

  • Work on a multi-year, high-profile software development project for the Department of Veterans Affairs

  • Ensure customer success with scalable solutions, processes, and applications

  • Analyze, design, implement, and support IT business applications and systems

  • Manage SFDC enhancement projects to support business needs, including collaborating closely with external contractors, solution vendors, and consultants to deliver new business functionality to the platform

You will

  • Support the daily cross-functional operational readiness of VA’s shared Salesforce.com platform

  • Manage security, users, roles, profiles, groups, queues, and other Salesforce.com setup options as necessary

  • Maintain the integrity of services integrated with our cloud environments, including proprietary in-house systems and external integrations

  • Review design elements and provide counsel to development teams working with overlapping objects in the org

  • Perform regression testing and validation of Salesforce configuration and development

You have

  • Bachelors Degree in Computer Science, Engineering or other Technical discipline

  • At least 3 years of previous Salesforce Administration experience

  • Your active certification as a Certified Salesforce Administrator

  • 5+ years of Help desk or other experience working in a customer service capacity with a track record of developing solutions within a complex global organization

  • Experience supporting Department of Veterans Affairs (VA) and/or other federal organizations

  • Must be able to obtain a Security Clearance

You might have

  • Other Salesforce certifications (e.g. Platform Developer I, Advanced Administrator, Community Cloud Consultant, Service Cloud Consultant)

  • Experience with ETL tools such as MuleSoft or Dell Boomi

  • Familiarity with ITIL processes, change management, and release management

Email careers@mbaoutcome.com with your resume in PDF format and position of interest to learn more about this opportunity.