Millsapps, Ballinger & Associates (MB&A) is seeking a highly skilled Salesforce Administrator to join our team in support of a multi-year, high-profile software development project for the Department of Veterans Affairs. As a Salesforce Administrator, you will be responsible for managing security, troubleshooting, and end-user support.
The ideal candidate for this role will have a strong background in Salesforce Administration and Development in a high-demand customer success environment. This position will offer direct exposure to our core business with a focus on ensuring customer success with scalable solutions, processes, and applications.
Work on a multi-year, high-profile software development project for the Department of Veterans Affairs
Ensure customer success with scalable solutions, processes, and applications
Analyze, design, implement, and support IT business applications and systems
Manage SFDC enhancement projects to support business needs, including collaborating closely with external contractors, solution vendors, and consultants to deliver new business functionality to the platform
Support the daily cross-functional operational readiness of VA’s shared Salesforce.com platform
Manage security, users, roles, profiles, groups, queues, and other Salesforce.com setup options as necessary
Maintain the integrity of services integrated with our cloud environments, including proprietary in-house systems and external integrations
Review design elements and provide counsel to development teams working with overlapping objects in the org
Perform regression testing and validation of Salesforce configuration and development
Bachelors Degree in Computer Science, Engineering or other Technical discipline
At least 3 years of previous Salesforce Administration experience
Your active certification as a Certified Salesforce Administrator
5+ years of Help desk or other experience working in a customer service capacity with a track record of developing solutions within a complex global organization
Experience supporting Department of Veterans Affairs (VA) and/or other federal organizations
Must be able to obtain a Security Clearance
Other Salesforce certifications (e.g. Platform Developer I, Advanced Administrator, Community Cloud Consultant, Service Cloud Consultant)
Experience with ETL tools such as MuleSoft or Dell Boomi
Familiarity with ITIL processes, change management, and release management
Email firstname.lastname@example.org with your resume in PDF format and position of interest to learn more about this opportunity.