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HQS Inspection App

The Challenge

U.S. Department of Housing and Urban Development (HUD) Public and Indian Housing, Real Estate Assessment Center (PIH-REAC) lacked a standardized, automated inspection solution for conducting full or quality assurance Section 8 Housing Quality Standards inspections. PIH’s mission is to ensure safe, decent, and affordable housing; create opportunities for residents’ self-sufficiency and economic independence; and assure fiscal integrity by all program participants. REAC’s mission is to provide and promote the effective use of accurate, timely and reliable information assessing the condition of HUD’s portfolio; to provide information to help ensure safe, decent and affordable housing; and to restore the public trust by identifying fraud, abuse and waste of HUD resources.

The Solution

PIH-REAC chose the Extensible Assessment Manager (ExAM4Enterprise.com) deployed on the Salesforce1 Platform. The solution includes a mobile inspection application and back office auditing and reporting.

  • Delivered Lightning Fast, On Time and On Budget – The Extensible Assessment Manager met HUD’s requirements and delivered a live application in just 6 weeks after award.
  • Mobile – This application was mobile out-of-the-box. There was no need create a separate mobile application. What works on the computer works on a tablet/phone with no additional development.
  • Reporting – Simple and easy to use reporting and dashboarding gives HUD instant visibility into the inspection and audit process.
  • Scalability – The Salesforce cloud-based environment instantly scaled to 100 inspectors for more than 18,000 inspections. The underlying platform can handle tens of thousands of users and tens of millions of inspections.


Weeks to Go Live

Compliance Reviews

Amazing Result

End to End Inspections Solution


Our HQS inspection is based on our exam4inspections.com app. This app built on the Salesforce platform let us get the HQS inspection application in the field fast and on any mobile device.

Fully Integrated

Our solution enabled HUD vendors to load their inspections via Salesforce so that HUD auditors could review the inspections for compliance and quality.

Analytics and Reporting

Our team worked with the HUD to develop reporting and dashboards to support advanced inspection requirements.

Interested In Working With Us?