(800) 297-5379 info@mbaoutcome.com

Erik Ballinger
Founder, 2011 – 2019

Erik was a naval aviator, flying EA6B Prowlers and F/A 18 Hornets in the United States Navy. In his 10 years of service, he was awarded numerous medals and commendations, with over 300 aircraft carrier landings. He flew for major airlines and served in senior management positions in the defense and aerospace industries.

He founded with MB&A with Josh Millsapps in 2011 while getting his MBA at the George Washington University. Erik was known for his dry sense of humor, active leadership and his dedication to his family. Erik passed away in December 2019 and is survived by his wife Christina and three boys.

Joshua Millsapps
Founder, Managing Partner

Josh has spent more than 20 years working in management and technology consulting. Prior to MB&A he was a partner at Ironbridge and the founder of Response Consulting. He spends most days working with teams building the world’s greatest data collection and evaluation suite and building a world class organization capable of scaling to deliver it. 

  • Talking to Customers 30% 30%
  • Leading Teams 30% 30%
  • Knocking Down Obstacles 40% 40%

Sean Parker
ExAM Product Owner

Sean has more than 20 years of experience in supporting the development of digital experiences that are built with humans in mind. He is the ExAM product owner and leads the ExAM Product and Quality Assurance teams.

  • Designing Features 60% 60%
  • Duct Tape & Bailing Wire 20% 20%
  • Feeding the Team 20% 20%
Crystal Contrill
Service Desk Manager

Crystal leads and supports MB&A service desk efforts ensuring our customers get the right experience when they experience difficulty.

  • Mentoring Team Members 30% 30%
  • Solving the Hard Problems 30% 30%
  • Delivering Outcomes 40% 40%
Kerry Dolch
Senior Engagement Director

Kerry has more than 20 years of technology experience. She has spent most of the last decade supporting and leading Salesforce projects. She is currently responsible for delivering MB&A’s support of the Department of Veteran Affairs Digital Transformation Center.

  • Embracing the Grind 30% 30%
  • Leading Teams 30% 30%
  • Defying the Odds 40% 40%
Lauren Rago
Director, Customer Success

Lauren has more than 20 years of experience including a myriad of leadership roles in technology. She is currently responsible for Customer Success at MB&A including support for all ExAM and Salesforce Project implementations.

  • Organizing Chaos 30% 30%
  • Building Systems 30% 30%
  • Exceeding Customer Expectations 40% 40%
Charu Ragunath
Technical Architect

Charu is a Salesforce Application and Systems Architect and longest serving MB&A employee. She provides technical direction across all MB&A Salesforce teams including our product, implementation and strategic accounts teams.

  • Making the Impossible…Possible 20% 20%
  • Staying a Step Ahead of Salesforce 30% 30%
  • Architecting Solutions 50% 50%
Bradley Hilker
Strategic Account Executive 

Bradley leads MB&A sales efforts across our public sector team and within strategic accounts. He also leads MB&A’s partnership with Salesforce on the sales side in order to harmonize our go to market strategy with Salesforce account teams.

  • Delivering Customer Outcomes 60% 60%
  • Spreading the Good Word of ExAM 20% 20%
  • Building Relationships 20% 20%
Robert Chadwick
Marketing Manager 

Robert manages our technical documentation, marketing and social outreach across MB&A and ExAM use cases and brands. If you found us online its because Robert found you.

  • Writing Blog Articles 20% 20%
  • Managing Technical Documentation 20% 20%
  • Managing the ExAM Megaphone 60% 60%