Salesforce
Salesforce is a widely utilized customer relationship management (CRM) platform, offering a range of cloud-based applications and services to assist businesses in managing their operations. Notably, Salesforce’s capabilities extend beyond the private sector, as it is also adopted by government agencies to enhance their operations and better serve citizens. MB&A delivers a comprehensive suite of tools and features that empower and extend the platform to support government employees to streamline processes, improve efficiency, and achieve superior outcomes on the Salesforce Platform.
Salesforce Services and Our Approach
- Center of Excellence (CoE)
- GovCloud
- Administration Services
- Consulting Services
- Customer Development
- Salesforce Apps
- Development Services
Salesforce Platform Expertise
We have experience with almost every Salesforce offering and we are especially adept in delivering outcomes against these core products.
Services
Analytics
Community
Sales
Platform
Why We Choose Salesforce
“Our company’s focus on Salesforce as the primary platform for everything we do is a key factor in our strong value proposition for our customers. Salesforce is embedded in our DNA, and this is evident in the solutions we deliver.”
Collect
Acquiring data is only the beginning. The true value of the ExAM Platform lies in its ability to track and adapt to customer experiences, ensuring you gather the data that matters most to your organization. This capability sets us apart in helping you evolve and stay ahead.
Manage
Our toolset is designed to categorize, score, and distribute your collected data, transforming it into actionable intelligence and ensuring it reaches the right individuals within your organization. The ExAM Platform is purpose-built to streamline this process, maximizing your organization’s efficiency.
Understand
Our platform excels in interconnecting and managing data, offering comprehensive reporting and dashboard capabilities. Additionally, it supports the generation of business documents in various formats (PDFs, PPTs, etc.). This enables you and your team to gain deeper insights into your data, enhancing your decision-making processes.
Salesforce Trail Guide
MB&A Announces Collaboration with Over 15 New Veterans Affairs Medical Centers
In its continuing efforts towards supporting the VA’s mission to enhance operational efficiency and safety at Veteran Affairs Medical Centers (VAMCs), MB&A is thrilled to announce its collaboration with over 15 additional VAMCs in states including California, Maine, Massachusetts, and Arizona.
Unlocking Better Customer Experience in Government
At the recent Government Innovation Exchange hosted by Carahsoft and the Public Sector Network, industry experts gathered to discuss transforming customer experience (CX) in government. Among the standout voices was Joshua Millsapps, CEO of Millsapps, Ballinger & Associates (MB&A). With extensive experience in public and private sectors, Joshua shared actionable insights and practical strategies for enhancing CX in government.
Rolling with MB&A Podcast – The Remote Work Revolution
The Remote Work Revolution: Navigating the Ups and Downs A closer look into how to succeed in a remote work environment. The tides of work
Delivering Outcomes
MB&A is focused on delivering world class products and services that help customers gather data, evaluate that data and use it to support business processes in Salesforce.
