Turning Snowstorms into Success Stories
A few years ago, a disaster nearly buried a state capital in more than just snow. A high-profile political VIP reportedly got stranded during a surprise snowstorm, and the city’s emergency response—and its mayor—faced intense public scrutiny. Roads were impassable, key government buildings shut down, and city operations ground to a halt. In the aftermath, one thing became clear: this couldn’t happen again. Not under this administration.
Fast forward to a few winters later. With snow season looming once again, a forward-thinking Salesforce Administrator saw an opportunity—not just to fix the problem, but to future-proof the city’s response. Leveraging ExAM by MB&A, they designed and deployed a custom-built snow response tracker that became the backbone of the city’s winter readiness.
This wasn’t just about tracking snowplows. It was about ensuring continuity of government, keeping facilities accessible, and protecting public safety. As a secondary value add it also assisted in holding contractors accountable a normally very manual process is now leveraging technology to implement real time status, completion updates and QA. The tool allowed the emergency team to monitor snow removal in real time, coordinate in-person inspections, and verify that sidewalks, driveways, and critical infrastructure were clear—all from a centralized dashboard.
The result? Roads stayed open. The government stayed functional. And for the first time in recent memory, the emergency response team slept in their own beds during a major snow event.
In the end, it wasn’t just a Salesforce tool. It was a demonstration of what happens when local innovation meets real-world challenges head-on. They took a platform and technology that they already had and through low code/no code configuration used it to solve one problem…and another…and another and as of now, they have solved over 60 unique use cases. And it proved that sometimes, the quietest heroes—the ones behind the keyboards—can have the biggest impact.
Superior Results in Nutrition Management
The healthcare industry is undergoing digital transformation and VA nutrition services are taking a big leap forward in this revolution.
The Veterans Affairs (VA) nutrition services are leading the way in digital transformation of healthcare. Traditionally, VA staff spent countless hours manually tracking food temperatures on paper, conducting audits, and documenting meal quality. The paper-based system required excessive time from staff while producing inconsistent results which yielded minimal nutritional service insights.
Salesforce’s Winter Release 26’: For the Admins and Developers
While much of the recent buzz has focused on AI, a closer look at the Winter release reveals that the most significant, immediate benefits are squarely aimed at the people building and maintaining the platform: the admins and developers.
Gridmate: A Cheat Code in Making Your Salesforce Org AI-Ready
If you’ve cleaned your data but haven’t operationalized how it stays clean, you’re still at risk.
Gridmate gives you ease of use and visibility tools to identify and fix problems.
MB&A gives you the process architecture to prevent them and become predictive.
Together, they form the foundation for AI-ready, audit-ready, confidence-inspiring Salesforce orgs.
