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Category: Blog

Unlocking Better Customer Experience in Government

At the recent Government Innovation Exchange hosted by Carahsoft and the Public Sector Network, industry experts gathered to discuss transforming customer experience (CX) in government. Among the standout voices was Joshua Millsapps, CEO of Millsapps, Ballinger & Associates (MB&A). With extensive experience in public and private sectors, Joshua shared actionable insights and practical strategies for enhancing CX in government.

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The Secret Weapon for Change-Averse Agencies? Low-Code/No-Code Drives Government Modernization

At the recent Government Innovation Exchange sponsored by Public Sector Network and Carahsoft, leaders from the public sector gathered not just to discuss digital transformation, but to dive into the emerging realm of low-code/no-code technologies and customer experience. Originally slated as a discussion on broader digital trends, the conversation quickly zeroed in on these accessible tech tools, change management, and the growing role of governance in driving sustainable technology innovations across the federal government.

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Cutting-Edge Digital Audits: The USDA’s Journey to Operational Excellence with the ExAM Platform

Millsapps, Ballinger and Associates (MB&A) in partnership with the United States Department of Agriculture (USDA) Laboratory Approval Programs Team leveraged cloud technology to responsibly scale and digitize laboratory audits migrating away from previously constructed, paper-based, and labor-intensive systems. With the implementation of MB&A’s ExAM platform, the USDA Laboratory Approval Programs have realized a measurable increase in efficiency, reducing time spent on administrative, recordkeeping, and reporting functions by 60% and reducing audit times by an average of 4 hours. As a result, customers are experiencing faster and more consistent service. With fewer resources, the Laboratory Approval Service (LAS) is championing operational excellence through better use of technology and shared solutions.

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Digitizing the Inspection Process

7 Things to do before Digitizing the Inspection Process

In the age of technology, most companies, if they haven’t done so already, are either considering or actively working on digitizing its inspection processes. This is no small thing –  it can cost you time, patience, and money. Finding the right technology to fit your needs is complex and challenging. Purchasing an out-of-the-box technology is hit or miss, but most often leaves the end-user with a wishlist of unmet requirements. Part of this is because your company is not generic, and broadly applied technologies are by design. 

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Facilities Management: Preventative Maintenance & Work Order Optimization

Facilities management teams are faced with an increasing amount of complex data challenges as regulations continue to compound. These challenges often result in inefficiencies when it comes to providing preventative maintenance and distributing and fulfilling work orders. In this webinar, we will discuss some of the strategies, approaches and technologies used to mitigate these challenges.

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Millsapps, Ballinger & Associates (MB&A) Unveils New Company Mission and Vision.

Millsapps, Ballinger and Associates (MB&A), a leading technology company serving private and public organizations, is proud to announce its new company mission, vision, values, and logo story. These updates reflect MB&A’s commitment to connecting customers’ missions to meaningful outcomes through technology and transforming operational processes by empowering organizations with the power of data.

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Webinar Invite

Revolutionizing Government Operations: AI-Enhanced Inspections & Work Order Automation

May 21st, 2024

2:00 PM Eastern Time (US and Canada)