Blog
Why Government Agencies Focused on Modernization and Innovation Must Think Platforms, Not Projects
The landscape of government technology is shifting dramatically. While agencies have traditionally approached modernization through isolated projects and custom solutions, a new paradigm is emerging—one that prioritizes reusable platforms over one-off implementations. This strategic pivot isn’t just about efficiency; it’s about survival in an era of tightening budgets, workforce challenges, and accelerating citizen expectations.
Cutting-Edge Digital Audits: The USDA’s Journey to Operational Excellence with the ExAM Platform
Millsapps, Ballinger and Associates (MB&A) in partnership with the United States Department of Agriculture (USDA) Laboratory Approval Programs Team leveraged cloud technology to responsibly scale and digitize laboratory audits migrating away from previously constructed, paper-based, and labor-intensive systems. With the implementation of MB&A’s ExAM platform, the USDA Laboratory Approval Programs have realized a measurable increase in efficiency, reducing time spent on administrative, recordkeeping, and reporting functions by 60% and reducing audit times by an average of 4 hours. As a result, customers are experiencing faster and more consistent service. With fewer resources, the Laboratory Approval Service (LAS) is championing operational excellence through better use of technology and shared solutions.
Salesforce Admin Saves City’s Winter Response
A few years ago, disaster nearly buried a state capital in more than just snow. A high-profile political VIP reportedly got stranded during a surprise snowstorm, and the city’s emergency response—and its mayor—faced intense public scrutiny. Roads were impassable, key government buildings shut down, and city operations ground to a halt. In the aftermath, one thing became clear: this couldn’t happen again. Not under this administration.
Day 6 – Stocking Stuffers: Streamlining Inventory for Government Agencies
This holiday season, we’re unwrapping a special gift –a series exploring the transformative power of AI and CRM technologies in revolutionizing government operations. Welcome to Day 6 of the 6 Days of AI and CRM for Government Series, where each post will delve into a unique way AI and CRM solutions, are driving efficiency, compliance, and innovation in the public sector.
Day 5 – Making Spirits Bright: Collaboration for Efficiency and Impact
This holiday season, we’re unwrapping a special gift –a series exploring the transformative power of AI and CRM technologies in revolutionizing government operations. Welcome to Day 5 of the 6 Days of AI and CRM for Government Series, where each post will delve into a unique way AI and CRM solutions, are driving efficiency, compliance, and innovation in the public sector.
Day 4 – Santa’s Secret Weapon: Prioritizing Workflows for Efficiency
This holiday season, we’re unwrapping a special gift –a series exploring the transformative power of AI and CRM technologies in revolutionizing government operations. Welcome to Day 4 of the 6 Days of AI and CRM for Government Series, where each post will delve into a unique way AI and CRM solutions, are driving efficiency, compliance, and innovation in the public sector.
10 Salesforce Apps and Tools for Government
Here are some of our top recommendations for free Salesforce tools, ranging from essential utilities to unexpected gems.
Day 3 – Learning and Growing Under the Tree: Smarter Training Strategies
This holiday season, we’re unwrapping a special gift –a series exploring the transformative power of AI and CRM technologies in revolutionizing government operations. Welcome to Day 3 of the 6 Days of AI and CRM for Government Series, where each post will delve into a unique way AI and CRM solutions, are driving efficiency, compliance, and innovation in the public sector.
