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Unlocking Better Customer Experience in Government

At the recent Government Innovation Exchange hosted by Carahsoft and the Public Sector Network, industry experts gathered to discuss transforming customer experience (CX) in government. Among the standout voices was Joshua Millsapps, CEO of Millsapps, Ballinger & Associates (MB&A). With extensive experience in public and private sectors, Joshua shared actionable insights and practical strategies for enhancing CX in government.

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Cutting-Edge Digital Audits: The USDA’s Journey to Operational Excellence with the ExAM Platform

Millsapps, Ballinger and Associates (MB&A) in partnership with the United States Department of Agriculture (USDA) Laboratory Approval Programs Team leveraged cloud technology to responsibly scale and digitize laboratory audits migrating away from previously constructed, paper-based, and labor-intensive systems. With the implementation of MB&A’s ExAM platform, the USDA Laboratory Approval Programs have realized a measurable increase in efficiency, reducing time spent on administrative, recordkeeping, and reporting functions by 60% and reducing audit times by an average of 4 hours. As a result, customers are experiencing faster and more consistent service. With fewer resources, the Laboratory Approval Service (LAS) is championing operational excellence through better use of technology and shared solutions.

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Millsapps, Ballinger & Associates (MB&A) Unveils New Company Mission and Vision.

Millsapps, Ballinger and Associates (MB&A), a leading technology company serving private and public organizations, is proud to announce its new company mission, vision, values, and logo story. These updates reflect MB&A’s commitment to connecting customers’ missions to meaningful outcomes through technology and transforming operational processes by empowering organizations with the power of data.

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Veterans

Four New VAMCs choose ExAM4Inspections

In a significant stride towards achieving its mission of enabling organizations to deliver outcomes aligned with their missions, MB&A proudly announces it’s collaboration with four additional esteemed Veteran Affairs Medical Centers (VAMCs).

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Webinar Invite

Revolutionizing Government Operations: AI-Enhanced Inspections & Work Order Automation

May 21st, 2024

2:00 PM Eastern Time (US and Canada)

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