Blog
Unlocking Better Customer Experience in Government
At the recent Government Innovation Exchange hosted by Carahsoft and the Public Sector Network, industry experts gathered to discuss transforming customer experience (CX) in government. Among the standout voices was Joshua Millsapps, CEO of Millsapps, Ballinger & Associates (MB&A). With extensive experience in public and private sectors, Joshua shared actionable insights and practical strategies for enhancing CX in government.
Cutting-Edge Digital Audits: The USDA’s Journey to Operational Excellence with the ExAM Platform
Millsapps, Ballinger and Associates (MB&A) in partnership with the United States Department of Agriculture (USDA) Laboratory Approval Programs Team leveraged cloud technology to responsibly scale and digitize laboratory audits migrating away from previously constructed, paper-based, and labor-intensive systems. With the implementation of MB&A’s ExAM platform, the USDA Laboratory Approval Programs have realized a measurable increase in efficiency, reducing time spent on administrative, recordkeeping, and reporting functions by 60% and reducing audit times by an average of 4 hours. As a result, customers are experiencing faster and more consistent service. With fewer resources, the Laboratory Approval Service (LAS) is championing operational excellence through better use of technology and shared solutions.
ExAM Trailmix for City and Local Governments
MB&A partners with large US government agencies like the Department of Housing and Urban Development, the Department of Veteran Affairs, and the Department of Agriculture
Millsapps, Ballinger & Associates (MB&A) Unveils New Company Mission and Vision.
Millsapps, Ballinger and Associates (MB&A), a leading technology company serving private and public organizations, is proud to announce its new company mission, vision, values, and logo story. These updates reflect MB&A’s commitment to connecting customers’ missions to meaningful outcomes through technology and transforming operational processes by empowering organizations with the power of data.
Four New VAMCs choose ExAM4Inspections
In a significant stride towards achieving its mission of enabling organizations to deliver outcomes aligned with their missions, MB&A proudly announces it’s collaboration with four additional esteemed Veteran Affairs Medical Centers (VAMCs).
Data that makes a Difference
Data has been referred to by some as the oil of the digital era. When you consider how an ever-growing set of digital tools enables
Managing Date and Time information in ExAM and Salesforce
Three key aspects underlie almost every inspection, audit, and compliance use case: date, time, and location. From scheduling to identifying deficiencies, these three come up
How ExAM Enables Interconnectivity, APIs, and Customer Success
Whether you are using ExAM for auditing or inspections purposes, to digitize forms, or for data calls, it will help you to integrate vital information
ExAM Customer Trail Mix: Helping You to Leverage Salesforce & ExAM
Throughout the past 10 years, MB&A has been developing software for data collection, inspections, auditing, and compliance processes on Salesforce’s AppExchange. More often than not,