Blog
Unlocking Better Customer Experience in Government
At the recent Government Innovation Exchange hosted by Carahsoft and the Public Sector Network, industry experts gathered to discuss transforming customer experience (CX) in government. Among the standout voices was Joshua Millsapps, CEO of Millsapps, Ballinger & Associates (MB&A). With extensive experience in public and private sectors, Joshua shared actionable insights and practical strategies for enhancing CX in government.
Cutting-Edge Digital Audits: The USDA’s Journey to Operational Excellence with the ExAM Platform
Millsapps, Ballinger and Associates (MB&A) in partnership with the United States Department of Agriculture (USDA) Laboratory Approval Programs Team leveraged cloud technology to responsibly scale and digitize laboratory audits migrating away from previously constructed, paper-based, and labor-intensive systems. With the implementation of MB&A’s ExAM platform, the USDA Laboratory Approval Programs have realized a measurable increase in efficiency, reducing time spent on administrative, recordkeeping, and reporting functions by 60% and reducing audit times by an average of 4 hours. As a result, customers are experiencing faster and more consistent service. With fewer resources, the Laboratory Approval Service (LAS) is championing operational excellence through better use of technology and shared solutions.
ExAM Trailmix for City and Local Governments
MB&A partners with large US government agencies like the Department of Housing and Urban Development, the Department of Veteran Affairs, and the Department of Agriculture
Webinar: Maintaining Complex Facilities with the ExAM Product Suite
On Dec 2, 2021, at noon Eastern time, we will be holding a webinar to walk through how you can use the ExAM product suite
Upcoming Training & Webinars
Every month MB&A puts on a webinar or a training session to help customers, prospective customers, and partners better understand our existing products, new features,
ExAM4Inspections Extension Package, Part 2: Assignments, Inspections, and Granular Insights
Last week (September 15th), we released the ExAM4Inspections extension package – a solution that we regard as a “game changer” for organizations with complex inspection
Introducing: The ExAM4Inspections Extension Package
Even though MB&A has been in the inspections, audits and compliance space for the past 10years, we’ve stuck to our core principles throughout. By maximizing
MB&A and ExAM4Inspections: Recent Grads of the Salesforce Accelerate Grow Program
Shameless self-promotion alert: A recent Salesforce article featured MB&A as one of their industry solutions (for inspections, audit, and compliance), and selected us for their
Partner Spotlight: Clarence Buck (The Inspection Group)
SPEAKERS. Joshua Millsapps, Clarence Buck Joshua Millsapps All right, Buck. I appreciate you coming in here today and talking to me a little bit about
