Blog
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Unlocking Better Customer Experience in Government
At the recent Government Innovation Exchange hosted by Carahsoft and the Public Sector Network, industry experts gathered to discuss transforming customer experience (CX) in government. Among the standout voices was Joshua Millsapps, CEO of Millsapps, Ballinger & Associates (MB&A). With extensive experience in public and private sectors, Joshua shared actionable insights and practical strategies for enhancing CX in government.
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Cutting-Edge Digital Audits: The USDA’s Journey to Operational Excellence with the ExAM Platform
Millsapps, Ballinger and Associates (MB&A) in partnership with the United States Department of Agriculture (USDA) Laboratory Approval Programs Team leveraged cloud technology to responsibly scale and digitize laboratory audits migrating away from previously constructed, paper-based, and labor-intensive systems. With the implementation of MB&A’s ExAM platform, the USDA Laboratory Approval Programs have realized a measurable increase in efficiency, reducing time spent on administrative, recordkeeping, and reporting functions by 60% and reducing audit times by an average of 4 hours. As a result, customers are experiencing faster and more consistent service. With fewer resources, the Laboratory Approval Service (LAS) is championing operational excellence through better use of technology and shared solutions.
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ExAM Trailmix for City and Local Governments
MB&A partners with large US government agencies like the Department of Housing and Urban Development, the Department of Veteran Affairs, and the Department of Agriculture
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ExAM: Supporting our Clients’ Enterprise Field, Management, Inspections, and Compliance Needs
For the past 5 years, our team at MB&A has released an annual white paper to update our clients and stakeholders on our enterprise field,
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Meet Reality Customer Alignment: How to Ensure Expectations
One of the most powerful ways to close a sale is to align your solution with your customer’s vision and objectives. And one of the
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From Inspections Software to Asset Management: The Power of Listening to our Customers
Over the past 7 years, ExAM4inspections.com has helped organizations do a better job of maintaining the things that are important to their businesses, customers, and
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Beyond COVID-19: How Remote Video Inspections will revolutionize an Entire Industry
Note: Please register for Webinar: ExAMRV and Remote Video Inspections on Feb 4, 2021 1:00 PM EST at: https://attendee.gotowebinar.com/register/5517579558281580815 The world is a much safer
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2021: A Year of Digital Transformation
While the first and second waves of the COVID-19 pandemic have brought unprecedented changes throughout the United States, one thing is certain: the way business
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How ExAM’s “Assess Anything” Feature is Revolutionizing Business Decision-Making
Without question, one of the major draws of the Salesforce AppExchange product the Extensible Assessment Manager (ExAM) is the “Assess Anything” feature. Through it, you