Blog
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Unlocking Better Customer Experience in Government
At the recent Government Innovation Exchange hosted by Carahsoft and the Public Sector Network, industry experts gathered to discuss transforming customer experience (CX) in government. Among the standout voices was Joshua Millsapps, CEO of Millsapps, Ballinger & Associates (MB&A). With extensive experience in public and private sectors, Joshua shared actionable insights and practical strategies for enhancing CX in government.
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Cutting-Edge Digital Audits: The USDA’s Journey to Operational Excellence with the ExAM Platform
Millsapps, Ballinger and Associates (MB&A) in partnership with the United States Department of Agriculture (USDA) Laboratory Approval Programs Team leveraged cloud technology to responsibly scale and digitize laboratory audits migrating away from previously constructed, paper-based, and labor-intensive systems. With the implementation of MB&A’s ExAM platform, the USDA Laboratory Approval Programs have realized a measurable increase in efficiency, reducing time spent on administrative, recordkeeping, and reporting functions by 60% and reducing audit times by an average of 4 hours. As a result, customers are experiencing faster and more consistent service. With fewer resources, the Laboratory Approval Service (LAS) is championing operational excellence through better use of technology and shared solutions.
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ExAM Trailmix for City and Local Governments
MB&A partners with large US government agencies like the Department of Housing and Urban Development, the Department of Veteran Affairs, and the Department of Agriculture
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The True Costs of Building vs. Buying a Product or App
At MB&A our customers often ask us for advice on building versus buying. One of the most appealing aspects of Salesforce is that it’s an
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Getting Employees to Think like Business Owners
One of the best pieces of advice my first mentor gave me was to think “like a business owner” whenever I run into workplace roadblocks.
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Webinar: How Salesforce Maps and ExAM4Inspections can help the Federal Government to Increase Savings and Productivity by 40%
Join us on August 20th at 2PM ET, to learn how ExAM4Inspections and Salesforce Maps are using location intelligence to increase savings and productivity by
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“That isn’t my Job” is Stopping you from Growing and Advancing your Career
The phrase not my job is not your friend. Pitch in and overcome things as a team.
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Managing and Inspiring Remote Workers for Our New “Normal”
At MB&A, our teams have worked primarily remotely since 2013. While the COVID-19 pandemic has presented us with unique challenges in terms of managing anxiety
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Shaping the Behaviors that will Keep the Economy (and the United States) Open throughout the Pandemic
Fogg Behavioral Model Over the last few weeks the country as a whole has engaged in a series of experiments at different speeds and under