Blog
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Unlocking Better Customer Experience in Government
At the recent Government Innovation Exchange hosted by Carahsoft and the Public Sector Network, industry experts gathered to discuss transforming customer experience (CX) in government. Among the standout voices was Joshua Millsapps, CEO of Millsapps, Ballinger & Associates (MB&A). With extensive experience in public and private sectors, Joshua shared actionable insights and practical strategies for enhancing CX in government.
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Cutting-Edge Digital Audits: The USDA’s Journey to Operational Excellence with the ExAM Platform
Millsapps, Ballinger and Associates (MB&A) in partnership with the United States Department of Agriculture (USDA) Laboratory Approval Programs Team leveraged cloud technology to responsibly scale and digitize laboratory audits migrating away from previously constructed, paper-based, and labor-intensive systems. With the implementation of MB&A’s ExAM platform, the USDA Laboratory Approval Programs have realized a measurable increase in efficiency, reducing time spent on administrative, recordkeeping, and reporting functions by 60% and reducing audit times by an average of 4 hours. As a result, customers are experiencing faster and more consistent service. With fewer resources, the Laboratory Approval Service (LAS) is championing operational excellence through better use of technology and shared solutions.
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ExAM Trailmix for City and Local Governments
MB&A partners with large US government agencies like the Department of Housing and Urban Development, the Department of Veteran Affairs, and the Department of Agriculture
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Leveraging Salesforce Account Hierarchies to Support Inspections in ExAM
As the name implies, ExAM’s “Assess Anything” feature allows users to assess just about anything that can be represented in Salesforce – whether a standard
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ExAM: Supporting Environmental Services & Quality Management in Hospitals
“When one of our customers started using our app, 80% of their employees scored within the 80-90% range over the first six months of
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The Thin Layer of Data that makes a Difference
No doubt, you’ve seen data referred to as the oil of the digital era. When you consider how artificial intelligence enables us to sort through
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Making Remote Work, Work for you
Since 2013, MB&A’s now 40-person team has worked almost entirely remotely. Sure, we have offices, but they’re dedicated to small groups and are used, primarily,
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ExAM Connect: Connecting your data collection to the systems that need that data
Our flagship Extensible Assessment Manager (ExAM) Salesforce AppExchange product is great for helping you collect data whether that’s in web forms, surveys or via inspections
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ExAM Tracker: Building Portfolios and Measurement for Salesforce (ITSM & Frameworks)
For the past 10 years, MB&A has helped organizations to identify the “thin slice of information” they need to gain a market advantage and then