Blog
Why Government Agencies Focused on Modernization and Innovation Must Think Platforms, Not Projects
The landscape of government technology is shifting dramatically. While agencies have traditionally approached modernization through isolated projects and custom solutions, a new paradigm is emerging—one that prioritizes reusable platforms over one-off implementations. This strategic pivot isn’t just about efficiency; it’s about survival in an era of tightening budgets, workforce challenges, and accelerating citizen expectations.
Cutting-Edge Digital Audits: The USDA’s Journey to Operational Excellence with the ExAM Platform
Millsapps, Ballinger and Associates (MB&A) in partnership with the United States Department of Agriculture (USDA) Laboratory Approval Programs Team leveraged cloud technology to responsibly scale and digitize laboratory audits migrating away from previously constructed, paper-based, and labor-intensive systems. With the implementation of MB&A’s ExAM platform, the USDA Laboratory Approval Programs have realized a measurable increase in efficiency, reducing time spent on administrative, recordkeeping, and reporting functions by 60% and reducing audit times by an average of 4 hours. As a result, customers are experiencing faster and more consistent service. With fewer resources, the Laboratory Approval Service (LAS) is championing operational excellence through better use of technology and shared solutions.
MB&A and ExAM4Inspections: Recent Grads of the Salesforce Accelerate Grow Program
Shameless self-promotion alert: A recent Salesforce article featured MB&A as one of their industry solutions (for inspections, audit, and compliance), and selected us for their
Partner Spotlight: Clarence Buck (The Inspection Group)
SPEAKERS. Joshua Millsapps, Clarence Buck Joshua Millsapps All right, Buck. I appreciate you coming in here today and talking to me a little bit about
Leveraging Salesforce Account Hierarchies to Support Inspections in ExAM
As the name implies, ExAM’s “Assess Anything” feature allows users to assess just about anything that can be represented in Salesforce – whether a standard
ExAM: Supporting Environmental Services & Quality Management in Hospitals
“When one of our customers started using our app, 80% of their employees scored within the 80-90% range over the first six months of
The Thin Layer of Data that makes a Difference
No doubt, you’ve seen data referred to as the oil of the digital era. When you consider how artificial intelligence enables us to sort through
Making Remote Work, Work for you
Since 2013, MB&A’s now 40-person team has worked almost entirely remotely. Sure, we have offices, but they’re dedicated to small groups and are used, primarily,
