Blog
Why Government Agencies Focused on Modernization and Innovation Must Think Platforms, Not Projects
The landscape of government technology is shifting dramatically. While agencies have traditionally approached modernization through isolated projects and custom solutions, a new paradigm is emerging—one that prioritizes reusable platforms over one-off implementations. This strategic pivot isn’t just about efficiency; it’s about survival in an era of tightening budgets, workforce challenges, and accelerating citizen expectations.
Cutting-Edge Digital Audits: The USDA’s Journey to Operational Excellence with the ExAM Platform
Millsapps, Ballinger and Associates (MB&A) in partnership with the United States Department of Agriculture (USDA) Laboratory Approval Programs Team leveraged cloud technology to responsibly scale and digitize laboratory audits migrating away from previously constructed, paper-based, and labor-intensive systems. With the implementation of MB&A’s ExAM platform, the USDA Laboratory Approval Programs have realized a measurable increase in efficiency, reducing time spent on administrative, recordkeeping, and reporting functions by 60% and reducing audit times by an average of 4 hours. As a result, customers are experiencing faster and more consistent service. With fewer resources, the Laboratory Approval Service (LAS) is championing operational excellence through better use of technology and shared solutions.
Preventing Hospital Infections with Data
The VA Uses Digital Monitoring to Improve Patient Safety. The medical field faces major healthcare challenges due to hospital-acquired infections which include CLABSI, CAUTI and VAE. The VA leads the way in using data-based methods to stop these infections while using digital resources for better patient safety and operational excellence.
Medical Center Operations Transformed Through LC/NC
Across more than 1,200 VA healthcare facilities, environmental management and quality assurance processes were historically paper-based, labor-intensive, and inconsistent. Staff would conduct critical inspections using clipboards and checklists, manually enter data into spreadsheets, and struggle to generate meaningful reports or identify trends.
Catch MB&A at Dreamforce 2025
At MB&A, we don’t just build technology—we build solutions that transform mission outcomes. This October, we’re heading to Dreamforce 2025 to showcase how government agencies and public sector partners are delivering faster, smarter, and more impactful results with ExAM and the Salesforce Platform.
Digitally Manage Construction & Facility Risk
The Department of Veterans Affairs (VA) is revolutionizing construction and facility management by embracing cutting-edge digital technologies to enhance safety, efficiency, and accessibility.
Low Code/No Code: The Foundation of Successful Government Digital Transformation
At the heart of the VA’s digital transformation success is a fundamental shift in thinking: from building custom applications and highly localized solutions to leveraging platforms. Low-code/no-code (LC/NC) platforms, such as Salesforce, have become the foundation upon which the VA and other forward-thinking agencies are building their digital futures.
Breaking the Cycle: How the VA’s Digital Transformation Center Changed the Game
When the Department of Veterans Affairs launched its Digital Transformation Center (DTC), it faced the same challenges that plague most federal agencies: aging (and varied) legacy systems, mounting technical debt, and increasing pressure to modernize service delivery. What set them apart was their strategic approach to these challenges.
