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Rolling with MB&A Podcast – Dreamforce 2024 Recap: Public Sector & AI
In this episode of ‘Rolling within MB&A,’ Alex Morrison and Joshua Millsaps share their experiences and insights from Dreamforce 2024. They discuss the conference’s impact on the public sector and how businesses and government agencies can leverage new Salesforce innovations.
Cutting-Edge Digital Audits: The USDA’s Journey to Operational Excellence with the ExAM Platform
Millsapps, Ballinger and Associates (MB&A) in partnership with the United States Department of Agriculture (USDA) Laboratory Approval Programs Team leveraged cloud technology to responsibly scale and digitize laboratory audits migrating away from previously constructed, paper-based, and labor-intensive systems. With the implementation of MB&A’s ExAM platform, the USDA Laboratory Approval Programs have realized a measurable increase in efficiency, reducing time spent on administrative, recordkeeping, and reporting functions by 60% and reducing audit times by an average of 4 hours. As a result, customers are experiencing faster and more consistent service. With fewer resources, the Laboratory Approval Service (LAS) is championing operational excellence through better use of technology and shared solutions.
Unlocking Better Customer Experience in Government
At the recent Government Innovation Exchange hosted by Carahsoft and the Public Sector Network, industry experts gathered to discuss transforming customer experience (CX) in government. Among the standout voices was Joshua Millsapps, CEO of Millsapps, Ballinger & Associates (MB&A). With extensive experience in public and private sectors, Joshua shared actionable insights and practical strategies for enhancing CX in government.
Rolling with MB&A Podcast – The Remote Work Revolution
The Remote Work Revolution: Navigating the Ups and Downs A closer look into how to succeed in a remote work environment. The tides of work
The Secret Weapon for Change-Averse Agencies? Low-Code/No-Code Drives Government Modernization
At the recent Government Innovation Exchange sponsored by Public Sector Network and Carahsoft, leaders from the public sector gathered not just to discuss digital transformation, but to dive into the emerging realm of low-code/no-code technologies and customer experience. Originally slated as a discussion on broader digital trends, the conversation quickly zeroed in on these accessible tech tools, change management, and the growing role of governance in driving sustainable technology innovations across the federal government.
How to address the top training challenges and drive user adoption #2
Challenge 2: You don’t know what kind of training content to create In the first article in this series, you received an overview of knowledge
How to address the top training challenges and drive user adoption
Why is training users so hard? A three-part series. Your product is awesome; you know this for sure. You’ve tested it with your team, and
7 Things to do before Digitizing the Inspection Process
In the age of technology, most companies, if they haven’t done so already, are either considering or actively working on digitizing its inspection processes. This is no small thing – it can cost you time, patience, and money. Finding the right technology to fit your needs is complex and challenging. Purchasing an out-of-the-box technology is hit or miss, but most often leaves the end-user with a wishlist of unmet requirements. Part of this is because your company is not generic, and broadly applied technologies are by design.
