Blog
Why Government Agencies Focused on Modernization and Innovation Must Think Platforms, Not Projects
The landscape of government technology is shifting dramatically. While agencies have traditionally approached modernization through isolated projects and custom solutions, a new paradigm is emerging—one that prioritizes reusable platforms over one-off implementations. This strategic pivot isn’t just about efficiency; it’s about survival in an era of tightening budgets, workforce challenges, and accelerating citizen expectations.
Cutting-Edge Digital Audits: The USDA’s Journey to Operational Excellence with the ExAM Platform
Millsapps, Ballinger and Associates (MB&A) in partnership with the United States Department of Agriculture (USDA) Laboratory Approval Programs Team leveraged cloud technology to responsibly scale and digitize laboratory audits migrating away from previously constructed, paper-based, and labor-intensive systems. With the implementation of MB&A’s ExAM platform, the USDA Laboratory Approval Programs have realized a measurable increase in efficiency, reducing time spent on administrative, recordkeeping, and reporting functions by 60% and reducing audit times by an average of 4 hours. As a result, customers are experiencing faster and more consistent service. With fewer resources, the Laboratory Approval Service (LAS) is championing operational excellence through better use of technology and shared solutions.
Making Remote Work, Work for you
Since 2013, MB&A’s now 40-person team has worked almost entirely remotely. Sure, we have offices, but they’re dedicated to small groups and are used, primarily,
ExAM Connect: Connecting your data collection to the systems that need that data
Our flagship Extensible Assessment Manager (ExAM) Salesforce AppExchange product is great for helping you collect data whether that’s in web forms, surveys or via inspections
ExAM Tracker: Building Portfolios and Measurement for Salesforce (ITSM & Frameworks)
For the past 10 years, MB&A has helped organizations to identify the “thin slice of information” they need to gain a market advantage and then
ExAM: Supporting our Clients’ Enterprise Field, Management, Inspections, and Compliance Needs
For the past 5 years, our team at MB&A has released an annual white paper to update our clients and stakeholders on our enterprise field,
Meet Reality Customer Alignment: How to Ensure Expectations
One of the most powerful ways to close a sale is to align your solution with your customer’s vision and objectives. And one of the
From Inspections Software to Asset Management: The Power of Listening to our Customers
Over the past 7 years, ExAM4inspections.com has helped organizations do a better job of maintaining the things that are important to their businesses, customers, and
