Blog
Why Government Agencies Focused on Modernization and Innovation Must Think Platforms, Not Projects
The landscape of government technology is shifting dramatically. While agencies have traditionally approached modernization through isolated projects and custom solutions, a new paradigm is emerging—one that prioritizes reusable platforms over one-off implementations. This strategic pivot isn’t just about efficiency; it’s about survival in an era of tightening budgets, workforce challenges, and accelerating citizen expectations.
Cutting-Edge Digital Audits: The USDA’s Journey to Operational Excellence with the ExAM Platform
Millsapps, Ballinger and Associates (MB&A) in partnership with the United States Department of Agriculture (USDA) Laboratory Approval Programs Team leveraged cloud technology to responsibly scale and digitize laboratory audits migrating away from previously constructed, paper-based, and labor-intensive systems. With the implementation of MB&A’s ExAM platform, the USDA Laboratory Approval Programs have realized a measurable increase in efficiency, reducing time spent on administrative, recordkeeping, and reporting functions by 60% and reducing audit times by an average of 4 hours. As a result, customers are experiencing faster and more consistent service. With fewer resources, the Laboratory Approval Service (LAS) is championing operational excellence through better use of technology and shared solutions.
Centers of Excellence for Veterans and Airmen
MB&A has delivered scalable, compliant, and rapid mission modernization through low-code/no-code (LC/NC) Centers of Excellence at two of the federal government’s largest and most complex organizations — the Department of Veterans Affairs (VA) and the U.S. Air Force (USAF).
The result is a repeatable, platform-based CoE model that empowers federal agencies to:
-Replace legacy systems with secure, agile mission applications
-Accelerate time-to-impact while maintaining ATO compliance
-Embed technical mentorship to build digital and AI fluency internally
-Deliver better modern outcomes for Veterans, Airmen, and mission stakeholders
Creating a Sustainable Digital Ecosystem: Beyond the Platform
The VA’s approach to digital transformation represents more than just smart technology choices; it’s creating a sustainable ecosystem that empowers innovation while maintaining governance and security. This ecosystem approach stands in stark contrast to the traditional model of siloed applications, which are developed and maintained by individual contractors.
Preventing Hospital Infections with Data
The VA Uses Digital Monitoring to Improve Patient Safety. The medical field faces major healthcare challenges due to hospital-acquired infections which include CLABSI, CAUTI and VAE. The VA leads the way in using data-based methods to stop these infections while using digital resources for better patient safety and operational excellence.
Medical Center Operations Transformed Through LC/NC
Across more than 1,200 VA healthcare facilities, environmental management and quality assurance processes were historically paper-based, labor-intensive, and inconsistent. Staff would conduct critical inspections using clipboards and checklists, manually enter data into spreadsheets, and struggle to generate meaningful reports or identify trends.
Catch MB&A at Dreamforce 2025
At MB&A, we don’t just build technology—we build solutions that transform mission outcomes. This October, we’re heading to Dreamforce 2025 to showcase how government agencies and public sector partners are delivering faster, smarter, and more impactful results with ExAM and the Salesforce Platform.
Digitally Manage Construction & Facility Risk
The Department of Veterans Affairs (VA) is revolutionizing construction and facility management by embracing cutting-edge digital technologies to enhance safety, efficiency, and accessibility.
