Blog
Why Government Agencies Focused on Modernization and Innovation Must Think Platforms, Not Projects
The landscape of government technology is shifting dramatically. While agencies have traditionally approached modernization through isolated projects and custom solutions, a new paradigm is emerging—one that prioritizes reusable platforms over one-off implementations. This strategic pivot isn’t just about efficiency; it’s about survival in an era of tightening budgets, workforce challenges, and accelerating citizen expectations.
Cutting-Edge Digital Audits: The USDA’s Journey to Operational Excellence with the ExAM Platform
Millsapps, Ballinger and Associates (MB&A) in partnership with the United States Department of Agriculture (USDA) Laboratory Approval Programs Team leveraged cloud technology to responsibly scale and digitize laboratory audits migrating away from previously constructed, paper-based, and labor-intensive systems. With the implementation of MB&A’s ExAM platform, the USDA Laboratory Approval Programs have realized a measurable increase in efficiency, reducing time spent on administrative, recordkeeping, and reporting functions by 60% and reducing audit times by an average of 4 hours. As a result, customers are experiencing faster and more consistent service. With fewer resources, the Laboratory Approval Service (LAS) is championing operational excellence through better use of technology and shared solutions.
Beyond COVID-19: How Remote Video Inspections will revolutionize an Entire Industry
Note: Please register for Webinar: ExAMRV and Remote Video Inspections on Feb 4, 2021 1:00 PM EST at: https://attendee.gotowebinar.com/register/5517579558281580815 The world is a much safer
2021: A Year of Digital Transformation
While the first and second waves of the COVID-19 pandemic have brought unprecedented changes throughout the United States, one thing is certain: the way business
How ExAM’s “Assess Anything” Feature is Revolutionizing Business Decision-Making
Without question, one of the major draws of the Salesforce AppExchange product the Extensible Assessment Manager (ExAM) is the “Assess Anything” feature. Through it, you
Combining the best of Project Management and Customer Service: Agile the “MB&A Way”
As the Managing Partner at MB&A – which specializes in data collection, inspection, and assessment products built on the Salesforce platform – let me come
Making Better Business Decisions by Leveraging ExAM’s 4 Key Portfolio Capabilities
At Millsapps, Ballinger & Associates, we’ve built our reputation over the past 10 years by helping our customers to gather the information they need to
The Hidden Costs of Disrespecting your Customers – Whether Internally or In-person
As a leader, it’s critical to reflect on how you and your team talk about your customers’ behaviors, needs, requests, and issues during internal meetings.
